Questions or comments? Get in touch and we'll be happy to help.
FAQ
Do you offer custom design/order?
Absolutely! We Love Custom Collaborations 🌱✨
At ConceptEarth, your vision is our inspiration! Whether you’re dreaming of a one-of-a-kind planterscape or a personalized home accent, our team thrives on turning ideas into sustainable reality. Here’s how it works:
1️⃣ Share Your Vision
Fill out the form above with details like size, style, and purpose. Attach sketches, photos, or even a mood board—we’re all about creativity!
2️⃣ Collaborate & Refine
Our Vancouver artisans will craft a 3D prototype using plant-based materials, then send you a digital preview. We’ll tweak every curve and texture until it’s just right.
3️⃣ Ethical Creation, Lightning-Fast
Once approved, we’ll handcraft your piece in 24–48 hours (no shortcuts—just eco-conscious precision!) and ship it carbon-neutral. Most custom orders arrive in 3–5 business days.
Pro Tip: Need it sooner? Add “URGENT” to your form, and we’ll prioritize your project—no planet-harming rush fees!
🌍 Why Custom with Us?
- Zero Waste Promise: Offcuts? Recycled into future designs.
- Materials Matter: 100% renewable, non-toxic, and biodegradable.
- Human Touch: Every piece is quality-checked by our team (yes, we high-five when it’s perfect).
Ready to create magic? Let’s design something that’s uniquely you, sustainably Earth. 💚
P.S. Corporate/bulk orders? We offer volume discounts for eco-minded businesses!
How long will it take to get my order?
From Our Workshop to Your Doorstep – Ethically Made, Thoughtfully Delivered
The moment your order lands, our Vancouver team springs into action. Here’s what happens next:
1️⃣ Lightning-First Processing
We start crafting your item within 1 hour of receiving your order—no delays, just dedication.
2️⃣ Crafted with Care
Each piece is 3D-printed, hand-finished, and quality-checked. This takes 8–24 hours (we never rush perfection!).
3️⃣ Priority Shipping, Planet-Conscious Speed
Once ready, we ship via priority services (partnering with eco-conscious carriers) to balance speed and sustainability. Most orders arrive in 2–4 business days—though lucky locals in the Pacific Northwest often see their goodies the very next day!
Pro tip: Order by 12 PM PT for same-day processing.
Why the urgency? We’re as excited as you are to bring sustainable design into your home.
Does my order come with tracking information?
Track Your ConceptEarth Journey – From Our Hands to Yours 🌱
The second your order ships, we’ll send a detailed confirmation email straight to your inbox—complete with a live tracking number. Watch your sustainably crafted piece’s eco-conscious journey in real-time, from our Vancouver workshop to your doorstep.
✨ Why we love this:
- No guesswork: Know exactly when your package will arrive.
- Planet-friendly pacing: We partner with carriers that prioritize low-emission routes without sacrificing speed.
- Peace of mind: Lost in transit? Glitch in the system? Reach out anytime – we’ll track it down together.
What is your return and exchange policy?
Your Happiness, Our Promise 🌍
At ConceptEarth, we stand by every piece we craft—and by you. If your order doesn’t spark joy or fit seamlessly into your space, we’ll make it right.
Here’s how it works:
1️⃣ Start Your Return: Contact us to initiate a return or exchange—no hoops, no hassle.
2️⃣ Eco-Friendly Returns: We’ll guide you to reuse or recycle packaging whenever possible (because sustainability doesn’t stop at delivery).
3️⃣ Quick Resolution: Once we receive your item, we’ll process refunds or ship replacements within 48 hours.
Need guidance?
- Review our Refund Policy for full details.
- Questions? Chat with us – our Vancouver-based team is here to help, never outsourced.
Returning a product is the last thing we want for our planet—so if something’s off, let’s fix it together first. 💚
Do you offer wholesale?
Grow Your Business with ConceptEarth – Sustainably Crafted, Locally Loved
At ConceptEarth, we’re thrilled to partner with retailers and businesses who share our passion for ethical design and planet-first practices. Whether you’re a boutique, gallery, or eco-conscious distributor, our Vancouver-made products are designed to resonate with customers who care about quality and sustainability.
Why Partner with ConceptEarth?
- Eco-Conscious Appeal: Stock pieces made from 100% plant-based bioplastics—perfect for eco-minded shoppers.
- Local Storytelling: Every item is 3D-printed in our Vancouver workshop, a narrative that connects with conscious consumers.
- Small-Batch Flexibility: We work with businesses of all sizes, offering competitive pricing and adaptable minimums.
Two Ways to Collaborate
1️⃣ Direct Wholesale
Connect with our Vancouver team for personalized support, custom bulk orders, and exclusive launches.
✨ Perks:
- Dedicated account manager
- Seasonal discounts
- Early access to new styles (mid-century, Japandi, and more—launching soon!)
2️⃣ Instant Ordering via Faire
Prefer simplicity? Shop our collection seamlessly through our Faire portal:
Why Faire? We’ve chosen this platform for its ease of use and alignment with our sustainability goals.
Let’s Grow Sustainably, Together
We’re not just supplying products—we’re building a community of businesses committed to responsible consumption. Questions about materials, logistics, or our upcoming design expansions? Our team is here to help.
P.S. Follow @concept.earth01 on Instagram for partnership announcements and design previews!